Refund Policy

Last updated: 7 November 2026

Every order from Digital G-FORCE is checked before dispatch and packed to protect high-value sim racing equipment in transit. This policy explains how cancellations, replacements, returns and refunds work.

Report any issue within 48 hours

If your order arrives damaged, defective, incomplete or different from what you ordered, contact us within 48 hours of delivery at dinesh@digitalgforce.in or on WhatsApp at +91 93929 34693, with your order number.

Please record an uncut unboxing video, starting with a full view of the sealed package and its shipping label before it is opened. This video, along with clear photos of any damage, is required for every damage, missing-item or wrong-item claim. Claims raised after 48 hours, or without an unboxing video, cannot be accepted for transit damage or missing items.

Replacements

  • Products that arrive damaged, dead on arrival, defective or incorrect are replaced free of charge once the claim is verified. We arrange the return pickup.
  • If a replacement is not available, you will receive a full refund.
  • The product must be returned with all original packaging, accessories, manuals and parts.
  • If a product reported as faulty is found to be working correctly on inspection, it will be sent back to you and two-way shipping charges will apply.

Change-of-mind returns

Sim racing hardware is precision equipment that is usually mounted, calibrated and configured after unboxing, so we do not accept returns for change of mind, compatibility or preference once an order has been delivered. Our team is happy to confirm compatibility with your rig, PC or console before you order.

Racing gloves: unworn gloves in their original packaging, with tags attached, can be exchanged for a different size within 7 days of delivery. Return shipping for size exchanges is paid by the customer. Worn gloves cannot be returned or exchanged for hygiene reasons.

Cancellations and pre-orders

  • Orders, including pre-orders, can be cancelled for a full refund at any time before dispatch, except for the made-to-order items below.
  • Orders cannot be cancelled once they have been dispatched.
  • Custom colours: rigs and chassis ordered in a colour other than black are finished specifically for you and cannot be cancelled once the order is confirmed.
  • Turnkey rigs and custom configurations quoted on request cannot be cancelled once the build or supplier order has been confirmed.

Non-returnable items

  • Products that have been used, installed or modified (except under warranty)
  • Worn racing gloves
  • Rigs and chassis in custom colours
  • Custom-built or made-to-order rigs and configurations
  • Digital products, software licences and gift cards
  • Items marked clearance or final sale

Damaged or defective custom-colour and made-to-order items are still covered by the replacement terms above.

Refunds

Approved refunds are issued to the original payment method within 5 to 7 working days. Your bank or card provider may take a few extra days to show the credit.

Warranty

All products carry the manufacturer's official warranty, and the warranty period depends on the brand and product (for example, Asetek SimSports products carry a 5-year warranty). If a product develops a fault after the first 48 hours, contact us and we will handle the claim with the brand on your behalf. Warranty does not cover physical damage, misuse, unauthorised modifications or normal wear and tear. Shipping to a brand service centre after the first 48 hours may be charged.

Contact

Digital G-FORCE, 417, VIP Hills, Silicon Valley, Madhapur, Hyderabad, Telangana 500081, India
Email: dinesh@digitalgforce.in ยท Phone and WhatsApp: +91 93929 34693